Privacy Policy

Effective Date: January 20, 2026

VolBuild (“we,” “us,” or “our”) operates the website volbuild.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, use our services, or interact with us, including through SMS/text messaging.

We are committed to protecting your privacy. This Policy complies with applicable laws, including the General Data Protection Regulation (GDPR) where it applies (e.g., for users in the European Economic Area or UK) and the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) for California residents.

1. Controller Information

VolBuild is the data controller responsible for your personal data.

We do not have a designated Data Protection Officer (DPO), but you can direct any privacy inquiries to the contact details above.

2. Information We Collect

We may collect the following categories of personal information (as defined under applicable laws, including CCPA/CPRA):

Identifiers (e.g., name, email address, phone number, IP address);
Commercial information (e.g., products/services requested or purchased);
Internet or electronic network activity (e.g., browsing history, interaction with our Site);
Geolocation data (inferred from IP address);
Professional or employment-related information (if provided);
Sensitive personal information (e.g., precise geolocation if collected, account log-in credentials with passwords — limited use only as necessary).

Sources: Directly from you (forms, communications), automatically via cookies/technologies, or from third-party service providers.

3. Legal Basis and How We Use Your Information

We process personal data based on:

Consent (e.g., for SMS marketing);
Performance of a contract;
Legitimate interests (e.g., Site improvement, fraud prevention);
Legal obligations.

Uses include providing services, communications, marketing (with consent), analytics, and compliance. We retain data only as long as necessary or required by law (typically up to 12 months for most categories unless longer for legal reasons).

4. SMS/Text Message Marketing Program

We may offer SMS/text message alerts, notifications, promotions, and marketing messages (the “SMS Program”). Participation is voluntary and requires your explicit consent.

Consent and Opt-In

By providing your mobile phone number and opting in (e.g., by checking a box on our website, submitting a form, or texting a keyword), you expressly consent to receive recurring automated marketing and informational text messages from VolBuild at the phone number you provided. This may include promotional offers, updates, reminders, and other messages using an automatic telephone dialing system or artificial/pre-recorded voice.

Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. You can withdraw consent and opt out at any time (see below).

Opt-Out and Help

To opt out, reply STOP to any text message we send. You will receive a confirmation message.
To get help, reply HELP or contact us at support@volbuild.com or 931-548-6479.
You may also contact us directly at the above email or phone to request removal from our SMS Program.

After opting out, you will no longer receive marketing text messages (though you may still receive transactional messages related to your account or orders if applicable). We honor opt-out requests promptly in accordance with applicable law.

SMS Program Terms

Supported carriers may vary; not all carriers are supported. Compatibility with all devices is not guaranteed. We are not liable for delayed or undelivered messages.

5. Sharing and International Transfers

We do not sell or share your personal information as defined under CCPA/CPRA (e.g., for cross-context behavioral advertising). We may disclose it to:

Service providers/contractors (e.g., hosting, analytics, SMS platforms) under strict contracts;
Legal authorities when required;
Business partners with your consent where required.

If transferred outside the EEA/UK, we use safeguards like Standard Contractual Clauses.

6. Cookies and Tracking Technologies

We use cookies for functionality, analytics, and limited advertising. Non-essential cookies require consent. Manage via browser or cookie banner. We honor Global Privacy Controls (GPC) for opt-out signals where applicable.

7. Data Security

We implement reasonable measures to protect your information, though no transmission is 100% secure.

8. Your Rights (GDPR and CCPA/CPRA)

Depending on location, you may have rights including:

Access to your data (Right to Know);
Rectification/correction;
Erasure/deletion;
Restriction of processing;
Data portability;
Objection (including to marketing);
Withdraw consent;
Not be subject to automated decisions (if applicable);
Lodge complaints with authorities.

Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, the CCPA/CPRA provides specific rights regarding your personal information:

Right to Know: Request disclosure of categories/specific pieces of personal information collected, sources, purposes, categories of third parties shared with, and whether sold/shared (up to twice per 12 months, free);
Right to Delete: Request deletion of your personal information (with exceptions, e.g., legal compliance);
Right to Correct: Request correction of inaccurate personal information;
Right to Opt-Out of Sale/Sharing: Direct us not to sell or share your personal information (we do not currently sell or share as defined under CCPA/CPRA; if this changes, we will post a “Do Not Sell or Share My Personal Information” link);
Right to Limit Use/Disclosure of Sensitive Personal Information: Limit use to permitted purposes only (we limit sensitive PI to necessary uses);
Right to Non-Discrimination: We will not discriminate against you for exercising these rights (e.g., no denial of services, different pricing, or quality unless the PI is necessary for the transaction or part of a financial incentive program);

To exercise these rights, contact us at support@volbuild.com or 931-548-6479. Provide sufficient information for verification (we may request identity verification but will not require account creation solely for requests). We respond within 45 days (extendable by 45 days if needed). Authorized agents may submit requests with proof of authorization.

We do not sell or share personal information. We do not use automated decision-making technology (ADMT) that produces significant effects requiring opt-out. No financial incentives are offered for collection/use of PI.

To exercise rights, contact us using the details in Section 11. We will respond within required timeframes (e.g., 1 month for GDPR, 45 days for CCPA).

9. Children’s Privacy

Our Site is not directed to children under 16. We do not knowingly collect personal data from children without parental consent. For CCPA/CPRA, we do not sell/share PI of consumers under 16 without affirmative authorization.

10. Changes to This Policy

We may update this Privacy Policy. Changes will be posted here with an updated effective date. Significant changes will be notified where required.

11. Contact Us

If you have questions, wish to exercise rights, or submit a CCPA request, contact us at:

Email: support@volbuild.com
Phone: 931-548-6479

Terms of Service